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Tier 3 Customer Service

Houston North, TX

Posted: 00/00/1900 Industry: Customer Care Job Number: 141161.10 Pay Rate: $17 - 18.50 hour DOE

Job Description

Job Description: The Customer Service Tier 3 position supports the strategic business objective by ensuring the customer receives best in class service along with receiving their product in a timely manner. The Customer Service Tier 3 collaborates with other departments within the broader organization to ensure a seamless product workflow. Receivesand processes customer orders, inquiries, and/or complaints regarding items or products ordered. Maintains an ongoing relationship with designated customers and sales staff and be the main point of contact with assigned customers. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies advanced skills to the position within assigned functional area. Responsibilities: "Responsible for entering all orders into system within 24 hours and extreme accuracy, both manual and retail orders in queue. Process on average 30 - 50 orders daily. "Able to decipher crucial information on orders while paying tremendous attention to detail. "Allocates inventory from all locations. "Enters quotes into system from various customers; provides accurate pricing to customer with information given by the sales team within 24 hours. "Checks order status and provides updates, offers approved substitutes and gives an estimated time of completion on orders placed to the customer. "Ensures each order is following the natural course and troubleshoot should

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