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Senior Customer Service Representative

Houston North, TX

Posted: 08/08/2019 Industry: Customer Care Job Number: 141161.10 Pay Rate: $15-16/hour DOE

Temp-to-hire and located in Northwest Houston

Pay Rate: 15-16/hr.

This exciting, fast-paced Senior Customer Service Representative position collaborates with other departments within the organization to ensure a seamless product work flow. 

Responsibilities: 

  • Able to decipher billing and shipping information on orders with attention to detail. 
  • Responsible for inputting detailed instructions for each order placed. 
  • Provides accurate pricing to customer. 
  • Checks order status and responsible for reporting the status to the customer.
  • Partners closely with sales, purchasing and production teams on multiple issues throughout the day.
  • Processes orders within 24 hours of receiving. Required Skills:
  • Professional verbal and written communication skills.
  • Interpersonal skills with the ability to work in a fast-paced environment. 
  • Ability to work with tight time-frames and follow through with the customer on a regular basis. 
  • Ability to proof and send orders multiple times a day.
  • Can manage through multiple computer applications with speed and accuracy.

Required Experience

  • High School diploma or equivalent
  • Minimum of 3 years of experience working directly with customers 
  • Heavy data entry.
  • Proficient in Microsoft Office Suite

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