Patient Access Representative - Credit Balances
Houston, TX 77081 US
Job Description
- Review refund requests and credit balances received and resolve the account credit
- Request printouts of archived accounts and documentation
- Prepare refund vouchers for patient and insurance overpayments
- Assist in the completion of the Medicare Credit Balance Report
- Review accounts to determine if payments and/or adjustments were applied correctly
- Apply the correct transaction code
- Transfer patient payments from credit balance accounts to outstanding debit guarantor accounts
- Ensure small balance write-offs are reversed before applying ESCHEAT adjustment or Refund
- Add insurance coverage and move undistributed payments
- Post refund date entry upon receipt of weekly check register by Accounts Payable and indicates payee checks
- Experience using Epic
- Call center or strong customer service skills
- Experience issuing patient refund vouchers for patient and insurance overpayments
- Data entry
- Experience with vouchers, credit balances and posting refunds
- Microsoft Office, Word, Excel
- Hospital or medical office experience
- Knowledge of the Medicare system
- Eligible to enroll in medical, dental and vision insurance, as well as 401K, direct deposit
- Weekly pay periods
- Direct Deposit offered
- Great experience to work with a well-recognized healthcare system
- Working long-term assignments gives you flexibility and keeps your skills up to date