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HCTRA VEC - Violation Collections- Downtown

Houston, TX 77040

Posted: 01/18/2023 Job Number: CP767414519 Pay Rate: 15.75

Job Description

Collections Violations Dept. for HCTRA (VEC)
Downtown Location  |  $15.75/hr.
5-day work weekdays including Saturday or 8-hour shifts starting between 7:30 a.m. and 9:45 a.m.
If you enjoy assisting others, you will enjoy this inbound VEC Vehicle Collections Call Center Representative position for Harris County Toll Road Authority. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. This role assists EZ Tag toll customers with payments regarding their overdue accounts. This position has no end date.

 Important Assessment Requirements:
  1. This is an invitation from Resource Staffing to take the HCTRA E-Skills Assessments by clicking on the following link: HCTRA E-Skills Assessments   
  2. The assessment will begin only after you've logged in and read the instructions
  3. Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page
 Collections Call Center’s Responsibilities: 
  • Place/answer phone calls to the customer answering EZ Tag questions.
  • Provide an excellent customer experience
  • Provide payment plans and resolutions on past-due accounts
  • Enter data efficiently/Communicate via email with little to no errors
 Collections Call Center’s Qualifications: 
  • High School or GED Equivalent
  • Must complete the following assessment 
  • Math skills – assessment administered
  • Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers
  • Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers
  • Computer proficiency and strong typing skills 40 WPM
  • Must be detail-oriented and have superior communication skills
  • Must pass a drug screen and criminal background check
  • Must have collection and banking experience 
 Why Apply? 
  • Weekly pay periods
  • Enjoy weekends off
  • Direct Deposit offered
  • Health Insurance offered
  • Referral Bonus program
  • Enjoy working in a team environment
  • Satisfaction assisting Harris County toll road customers
About Resource Staffing 
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the great state of Texas. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.

Meet Your Recruiter

Lluvia Lopez

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