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Customer Service Representative & Researcher West Central Houston

Houston Galleria, TX

Posted: 07/08/2019 Industry: Customer Care Job Number: 143511.10
Customer Service Representative & Researcher position available in West Central Houston. Position is temp to hire and salary is 15/hr. Applicants bilingual in English and Spanish preferred. Job Summary:perform tasks related to taxpayer contact and case resolution, including specialized research on client's or other third party sources Duties include: -Conduct other research or special projects as assigned -Develop research techniques that may be used by others. -Knowledge of call center software and reporting. -Knowledge of property tax, especially in the area of exemptions. -Knowledge of Oracle data functions such as search, input, and updates. -Other duties as assigned. Experience: -Previous high volume call center experience required but not necessarily in collections -Previous data base experience preferred -Previous research experience in a high volume setting -Minimum 2 years customer service experience

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