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Customer Service Clerk

Houston North, TX

Posted: 00/00/1900 Industry: Customer Care Job Number: 145464.10 Pay Rate: $13.00 -14.00 doe
The Customer Service Clerk position supports the strategic business objective by ensuring the customer receives best in class service. The Customer Service Clerk collaborates with the Senior Customer Service Representative to ensure a seamless product workflow and customer experience. Responsibilities: "Receives phone calls from customers in regards to the online points programs. "Resets passwords for customers as well as helps navigate through the points program sites. "Works with customers when items are on backorder from orders placed on points programs. "Checks on order status for customers. "Ensures each order is following the natural course. "Place online orders for customers when customers call in. "Provides customers with online point's balances. "Assists the Lead Customer Service Representative along with the Customer Service Support Representative where needed. Required Skills: "Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas "Organizational skills with the ability to handle multiple tasks and/or projects at one time. "Time management skills with the ability to prioritize and schedule daily activities for the most efficient use oftime "Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent

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