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Customer Service Clerk

Houston North, TX

Posted: 08/08/2019 Industry: Customer Care Job Number: 141160.10 Pay Rate: $11.00/hour

This temp-to-hire Customer Service Clerk position is located in Northwest Houston and ensures the customer receives best in class service.

This position collaborates with the Senior Customer Service Representative to ensure a seamless customer experience.

Responsibilities: 

  • Receives phone calls from customers in regards to the online points programs
  • Resets passwords for customers
  • Places online orders for customers and assists with back orders 
  • Assists the Lead CSR where needed

Required Skills: 

  • Professional verbal and written communication skills -
  • Interpersonal skills with the ability to work in a fast-paced environment 
  • Manage through multiple computer applications with speed and accuracy. 
  • Ability to multi-task while under pressure 
  • Maintain a high level of professionalism to a wide range of customers -
  • Ability to work in a team environment as well as cross-functionally

Required Experience: 

  • High School diploma or equivalent 
  • Minimum of 1 year of experience working directly with customers
  • Heavy data entry - Microsoft Office Suite

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