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Houston North, TX

Posted: 00/00/1900 Industry: Office Administration Job Number: 140241.10
General Description Responsible for the accurate and efficient resolution of collection issues related to past due customer accounts. Primary job includes calling and emailing past due accounts, logging metrics on dollars collected and number of calls/emails made daily, answering collection emails that come in daily. In addition, skip traces customers that have not left a forwarding addresses or phone numbers. Essential Job Functions Contact delinquent accounts forsmall commercial, residential,and large commercial retail electric customers Work with utilities in other states to resolve delinquent accounts in other markets Answer collection inbox emails Provide detailed reporting on collection activity Work with internalpersonnel to resolve complex collection issues Other Skills & Abilities "Ability to identify both problems and their causes "Ability to develop solutions to resolve and prevent problems "Excellent analytical skills required "Excellent customer services skills required "Ability to communicate clearly and concisely,and excellent telephone etiquette is preferred

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