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Call Center HCTRA

Houston, TX 77043

Posted: 01/26/2023 Industry: Customer Care Job Number: KR559660113 Pay Rate: 15.75

Job Description

Call Center [HCTRA]
$15.75 /hr.   Clay Road
Hours/Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week
Contract – no end date
 
If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life.

AFTER YOU APPLY, YOU MUST COMPLETE THE BRIEF ASSESSMENTS BELOW:
 
Data Entry Alpha/Num: RS General   https://es.eskill.com/es/quiz?testId=fbefb7d02dc314eb
HCTRA Call Center/ VEC Scenarios     https://es.eskill.com/es/quiz?testId=d78717b6bfb6b8b9
Spelling HCTRA                                            https://es.eskill.com/es/quiz?testId=28e5c6aa9c88e7ce
Typing- General 3 minutes:                    https://es.eskill.com/es/quiz?testId=f5e4505f9f3c3f26
 
Responsibilities of the HCTRA Associate:
  • Answering inbound calls and assisting callers with EZ Tag questions.
  • Processing toll violation payments and assisting callers with their EZ TAG account
 
HCTRA StoreFront Associate Requirements:
  • High school or equivalent
  • Two (2) years of call center experience
  • Must have a clean criminal background check
  • Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, or Chinese
  • Ability to handle billing inquiries and address changes in Spanish, Vietnamese, or Chinese
  • Computer callers and strong typing skills 31 WPM
  • Proficient and detail-oriented with superior communication skills
  • Pass drug screen and criminal background check
 Why Apply?
  • Weekly pay periods
  • Enjoy weekends off
  • Direct Deposit offered
  • Health Insurance offered
  • Referral Bonus program
  • Enjoy working in a team environment
  • Satisfaction assisting Harris County toll road customers
 
About Resource Staffing
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the greater Houston area. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
 
#HN
 
 

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Lluvia Lopez

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