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Call Center- Customer Service Representative

Houston, TX 77043

Posted: 01/23/2023 Industry: Clerical/Office Job Number: CP3723684913 Pay Rate: 15.00

Job Description

  
Call Center Representative – Toll Road
 Monday – Friday 8 am– 5 pm
$15-17/hr.  |  Beltway 8 and Clay Road area
Temp to Hire
 
Do you enjoy having weekends off? Do you enjoy going above and beyond assisting and answering inbound calls with account inquiries, payment options, and account information? If so, apply today and become the newest   Call Center Representative to join a great team of caring representatives. We are looking for an ideal person who wants to grow with this organization.

Overview
A team of inbound call center representatives assists a small project in West Virginia regarding their toll tags and accounts. CSRs will receive a low volume of about 20+ calls per day. This position serves as a backup to assist with entering license plate information when time permits. If you are punctual, have strong typing skills, and truly enjoy assisting inbound callers, apply today to get started in this role as their newest CSR team member.

Important Assessment Requirements:
  1. This is an invitation from Resource Staffing to take the Data Entry E-Skills Assessments by clicking on the following link: Data Entry E-Skills Assessment
  2. The assessment will begin only after you've logged in and read the instructions
  3. Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page
Call Center Representative’s Duties:
  • Take inbound call payment information, update toll road accounts, and resolve disputed and escalated calls in a timely period. 
  • Process and verify license plate images that have been recorded by toll road cameras.  
 What You Will Need to Perform this Job:
  • Minimum of 2 years of recent call center experience 
  • Typing or data entry skills (35 + WPM or 6000 kph)
  • Able to sit for periods at a time
  • Customer Service skills and professional attitude
  • Must be punctual by arriving on time 
  • Dispute resolution skills are a huge plus
  • Collections experience is extremely helpful
 Benefits for You:
  • Direct Deposit offered
  • Monday thru Friday work schedule – Relax on weekends Enjoy family time during the weekend
  • Eligible to enroll in our benefits program including Medical, Dental & Vision insurance, Disability, Critical Illness, Life, Accident, and Behavioral Health.  Including a 401k program and various bonus programs
  • Weekly payroll with direct deposit option
  • Long-term temporary position: a possible temp-to-hire full-time position. Once hired full-time a comprehensive benefits package is available including a pension retirement program
  • Work for an organization focused on public service and transportation needs 
 About Resource Staffing
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the great state of Texas.  As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.


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