Customer Service Representative Level 1
Houston, TX 77066 US
Job Description
Important: All applicants must complete the assessment. Please click on the link to begin.
- This is an invitation from The Reserves Network/Resource Staffing to take our batch assessments.
- Please visit the following link: Assessment for various positions
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Customer Service’s General Duties:
- Ensure products are available for shippingAnswer a high volume of customer service calls taking orders, general inquiries, and account resolution
- Answer a high volume of customer service calls taking orders, general inquiries, and account resolution
- Support the sales team leader with special project requests or materials
- Enter order information regarding new order
- Monitor, mentor, and oversee the Customer Service Team
- Allocate inventory from all locations
- Enter customer quotes into the system
- Track inventory levels and notify management of low levels
- Project order and reorder status, update caller and give ETA of receiving the product
- Responsible for rush orders and ensuring that deadlines are met and shipped
- Build relationships with customers/callers
- Notify the CSR Team Lead of any issues, complaints or shipping issues
- High School diploma or equivalent
- 4 or more years of call center or experience with high-volume calls
- Strong data entry skills including 20key (40 wpm+)
- Proficient in Microsoft Office Suite
- Organizational skills an ability to work in a team environment
- Experience the full cycle of the product ordering process
- Temp to Hire opportunity
- Gain excellent experience
- Call Center experience
- Direct Deposit
- Free parking
- Breakroom with coffee
- Weekly pay periods
- High Glassdoor ratings
About Resource Staffing
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. As an equal opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.