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Bilingual Call Center Representative

Houston North, TX

Posted: 07/09/2019 Industry: Customer Care Job Number: 143547.10
We are hiring outgoing and enthusiastic bilingual Customer Care Agents for our Energy Client in North Houston. This position is responsible for the accurate and efficient resolution of customer service issues. Job Functions:"Answer incoming customer service calls "Provide full resolution to issues or concerns "Following up with Customer is writing when necessary "Accept payments over the phone and issue reconnect orders when necessary "Answer emails from customers in company boxes for support, information and access "Enter adjustments to customer accounts based on business rules Experience: "Significant customer service experience and or training required "Energy industry experience preferred "MS Office "Requirements: "High School Diploma or Equivalent "Must be able to work rotating schedule "Fluency in Spanish/English "Manage tasks in high volume call center

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