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Bilingual Inbound Call Center - Answering Service/Message Relay Representatives

Houston Galleria, TX

Posted: 08/20/2019 Industry: Customer Care Pay Rate: $13.50 -15/hr

We are seeking Bilingual Inbound Call Center Representatives for our client located in the 249 /Louetta area. Our  client is a 24/7, full-service call center with customer support who takes messages and relays the information to energy, healthcare, non-profit and government industries.

 Ideal candidate will be flexible, able to work independently, be self-motivated as well as a team player.

 RESPONSIBILITIES/DUTIES:

  1. Answer inbound calls and assist the callers with specific requests/inquiries
  2. Dedicate your work time to providing personalized customer service at the highest level
  3. Capture information from the caller and enter data in an accurate & timely manner   
  4. Operate our customer service database & read relevant call handling instructions
  5. Maintain KPI goals including but not limited to: Utilization, Wrap time, QA scoring
  6. Learn and attain all levels of skill sets as a CSR
  7. Maintain professional relationships with all your coworkers.
  8. Begin your shift and remain in a ready manner to accept incoming calls
  9. Update job knowledge by studying new accounts and account updates
  10. Be punctual and on time for all work related mtgs. and shifts
  11. Being multi-task oriented: being able to respond to tickets over email, navigate through multiple websites and provide live chat support
  12. Performing other duties as assigned

 KNOWLEDGE AND SKILL REQUIREMENTS:

  • BILINGUAL A HUGE PLUS
  • Ability to communicate professionally, respectfully and effectively, verbally and electronically, at all times with co-workers and callers
  • Customer Service skills
  • Phone Skills/Telephone etiquette/Professionalism
  • Active Listening Skills
  • Attention to Detail
  • Computer skills, strong and accurate typing skills
  • Ability to multi-task
  • Ability to sit for extended periods of time

This is a great opportunity to join a wonderful team!

Gaby Ochoa
Talent Acquisition Specialist

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