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Account Manager

Houston, TX 77066

Posted: 02/03/2023 Industry: Clerical/Office Job Number: CP3871451920 Pay Rate: 19.50

Job Description


Senior Customer Service
$18-$19/hr. | North Houston 
Contract to Hire
Monday - Friday 8 am – 5 pm
 
We are assisting our North Houston client to hire an experienced Senior Customer Service Representative to oversee their CSR Team. Your daily duties include receiving and processing orders, entering order details in the system, and following up with orders and shipping status while maintaining customer relationships with high-volume accounts. If you have experience managing a group of customer service representatives, apply today!
  
Senior Customer Service’s Responsibilities:
  • Answer a high volume of customer service calls taking orders, general inquiries, and account resolution
  • And make sure products are available for shipping
  • Support sales team and salesperson with special project requests or materials  
  • Enter order information regarding new order
  • Monito, mentor, and oversee the Customer Service Team
  • Allocate inventory from all locations
  • Enter customer quotes into the system 
  • Track inventory levels and notify management of low levels 
  • Project order and reorder status, update caller and give ETA of receiving the product
  • Responsible for rush orders and ensuring that deadlines are met and shipped
  • Build relationships with customers
 Senior Customer Service’s Required Skills: 
  • High School diploma or equivalent
  • Minimum of 4 years of experience working directly with customers as well as heavy data entry
  • Proficient in Microsoft Office Suite 
  • Management skills by articulating thoughts and ideas to the team members
  • Organizational skills with the ability to handle multiple projects using time management skills
  • Ability to work in a team environment as well as cross-functionally
  • Experience the full cycle of the product ordering process
  • Required Experience:
 Benefits: 
  • Gain excellent experience managing and leading CSR teams
  • Direct Deposit
  • Free Parking
  • Breakroom with coffee
  • Weekly pay periods
  • High Glassdoor ratings
 Apply today and your recruiter, Connie will be in contact with you! 
 About Resource Staffing
Resource Staffing is an affiliate of The Reserves Network, a family-owned and veteran-founded company. Since 1989, we have been bringing employers and job seekers together in a variety of industries and positions throughout the great state of Texas. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.
 
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